Monday, August 8, 2011
What could the US rating cut mean
Monday, July 11, 2011
It costs Rs 1 lac per day in the ICU of Corporate hospitals in Delhi
1. Being admitted in the ICU for around 55 days resulted in a bill of Rs 45 lacs (no surgical procedures, only cost of facilities, doctors fee, medicines). There is hence an opportunity for an innovative insurance solution whereby the middle class gets coverage to cover current costs.
2. Hospitals then of course want to have more critical care beds. But the problem is also elsewhere. If it costs on an average Rs 1 lac per day in the ICU they should be making sizable profits, while on the contrary many of the newer Corporate hospitals are running in losses. Not only is there a mismatch currently between value the hospital are delivering vs. billing but also between hospital costs vs billings. What if one of them finds a model which also aligns costs with value and costs with billing? Hence there is an opportunity for Hospital Admn.
3. Hospital Admn at Corporate hospitals have access to the best facilities, viz. Surgeons, Doctors & health workers, Infrastructure, finance, marketing & best management advise. So why cannot they fix it? And how to fix it?
Saturday, July 2, 2011
Work ethics in Bollywood
Sunday, June 26, 2011
Diesel hike
Sent from BlackBerry® on Airtel
Sunday, June 12, 2011
Directorate of income Tax (Criminal Investigation)
Sent from BlackBerry® on Airtel
Exercising Professional sceptism
month and they had levied late fee and interest charges of Rs 1250, hoping that they
would wave off these charges. To my surprise the customer service officer instantly
agreed saying that I had a good payment track record. Then offered me a loan at 17%
interest which I was not interested and finally the call went into an automatic mode
requesting for a feedback. Normally one avoids doing this but because of this positive
experience I took the option and obviously had good ratings to give to the credit card
company and the customer service officer. Reflecting back I found this experience
rather unusual because there is usually a prolonged discussion for a write back. Also a
thought came to my mind that if employee ratings are improved by positive customer
feedback, a sharp employee could be doling out write backs just to improve his/her
ratings and get a faster bonus/promotion. Also what Audit procedures to carry out in
case an Audit was to be done on Customer relationship management. I tried to check
myself to see the positive aspect as an excellent experience with the credit card
company and that the company was moving forward. Somehow because of the overall
business environment which is getting increasingly fraud prone I could not get over my
scepticism.
Auditors are trained to exercise Professional scepticism in reviewing transactions.
I never understood the meaning of it till now