The diesel hike of Rs. 3 is causing a 10 per cent hike on lorry hire charges.
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Sunday, June 26, 2011
Sunday, June 12, 2011
Directorate of income Tax (Criminal Investigation)
This new Directorate - DCI is aimed at investigating any criminal matters having any financial implication which is punishable as an offence under any Direct Tax Law. The focus presumably is towards financial transfers relating to criminal activities accross borders.
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Sent from BlackBerry® on Airtel
Exercising Professional sceptism
Last week I called up the credit card company as I had not made payments for last
month and they had levied late fee and interest charges of Rs 1250, hoping that they
would wave off these charges. To my surprise the customer service officer instantly
agreed saying that I had a good payment track record. Then offered me a loan at 17%
interest which I was not interested and finally the call went into an automatic mode
requesting for a feedback. Normally one avoids doing this but because of this positive
experience I took the option and obviously had good ratings to give to the credit card
company and the customer service officer. Reflecting back I found this experience
rather unusual because there is usually a prolonged discussion for a write back. Also a
thought came to my mind that if employee ratings are improved by positive customer
feedback, a sharp employee could be doling out write backs just to improve his/her
ratings and get a faster bonus/promotion. Also what Audit procedures to carry out in
case an Audit was to be done on Customer relationship management. I tried to check
myself to see the positive aspect as an excellent experience with the credit card
company and that the company was moving forward. Somehow because of the overall
business environment which is getting increasingly fraud prone I could not get over my
scepticism.
Auditors are trained to exercise Professional scepticism in reviewing transactions.
I never understood the meaning of it till now
month and they had levied late fee and interest charges of Rs 1250, hoping that they
would wave off these charges. To my surprise the customer service officer instantly
agreed saying that I had a good payment track record. Then offered me a loan at 17%
interest which I was not interested and finally the call went into an automatic mode
requesting for a feedback. Normally one avoids doing this but because of this positive
experience I took the option and obviously had good ratings to give to the credit card
company and the customer service officer. Reflecting back I found this experience
rather unusual because there is usually a prolonged discussion for a write back. Also a
thought came to my mind that if employee ratings are improved by positive customer
feedback, a sharp employee could be doling out write backs just to improve his/her
ratings and get a faster bonus/promotion. Also what Audit procedures to carry out in
case an Audit was to be done on Customer relationship management. I tried to check
myself to see the positive aspect as an excellent experience with the credit card
company and that the company was moving forward. Somehow because of the overall
business environment which is getting increasingly fraud prone I could not get over my
scepticism.
Auditors are trained to exercise Professional scepticism in reviewing transactions.
I never understood the meaning of it till now
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